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When we first moved in ~10 years ago, it wasn't so bad. But they have since gone downhill.
We are now moving out (end of August), so we feel comfortable talking about the issues we have had.
1. They raise our rents above the guidelines by claiming to the Tenant Board (or whatever organization it is that allows them to do that) that they have done significant renovations. However, the renos that they have done have been to other units. The only renos that they have done to our unit was the windows about 6 years ago. When people move out, they completely gut and renovate the units before renting them out again at much higher rental prices. That is the renos that they have done for which we are paying. (Oh yeah, and they have done many, many renovations on the main rental office which has absolutely no effect on our living condition.)
2. The garbage is so badly mismanaged, and it smells really badly. They have put 3 large bins out in the parking lot, and they regularly are over-full, with the overflow being placed on the ground around the bins. The stench is horrific, and we have to walk by it on our way to the grocery store.
3. They took away our guest parking and replaced it with paid parking. They claimed it was because students from Algonquin college were parking there, but that is just a cop-out. They could have easily managed illegal parkers and had students towed, but it was easy and more money for them to make all the guest parking paid.
4. They don't manage the underground parking, and we have multiple times found people parked in our spot. They told us that it is our responsibility to enforce our own parking spot, but a tow truck can't even make it through the garage door to the underground lot so there is literally nothing we can do to enforce our parking. In fact, their own maintenance people were parking in our spot so frequently that we had to move to a different parking spot because they refused to manage their maintenance people. Then they screwed that up and started charging us for two parking spots, insisting that we kept the old parking spot as well.
5. They have now had people show up at our door twice and pressure us for entry, claiming that they have sent us notice. The first time it happened, they claimed that no notice was sent because they did not have an email address on file for us (that has since been resolved). They promised it would never happen again. Of course it did. The second time, they again insisted that they had sent us notice. Since we are subject to a (apparently) $25000 fine if they have given us notice and we deny them entry, we don't feel we have any option when they insist they have given us notice. On the off chance that we didn't see the notice somehow, we can't afford $25000.
Worst apartment managers I have ever dealt with. I know that it is a convenient location, considering College Square and Algonquin College, but I promise you will have problems if you move in there.
Don't believe me? Check out what other people had to say: https://old.reddit.com/r/ottawa/comments/cedkyu/word_of_advice_avoid_minto_navaho_at_all_costs/
We are now moving out (end of August), so we feel comfortable talking about the issues we have had.
1. They raise our rents above the guidelines by claiming to the Tenant Board (or whatever organization it is that allows them to do that) that they have done significant renovations. However, the renos that they have done have been to other units. The only renos that they have done to our unit was the windows about 6 years ago. When people move out, they completely gut and renovate the units before renting them out again at much higher rental prices. That is the renos that they have done for which we are paying. (Oh yeah, and they have done many, many renovations on the main rental office which has absolutely no effect on our living condition.)
2. The garbage is so badly mismanaged, and it smells really badly. They have put 3 large bins out in the parking lot, and they regularly are over-full, with the overflow being placed on the ground around the bins. The stench is horrific, and we have to walk by it on our way to the grocery store.
3. They took away our guest parking and replaced it with paid parking. They claimed it was because students from Algonquin college were parking there, but that is just a cop-out. They could have easily managed illegal parkers and had students towed, but it was easy and more money for them to make all the guest parking paid.
4. They don't manage the underground parking, and we have multiple times found people parked in our spot. They told us that it is our responsibility to enforce our own parking spot, but a tow truck can't even make it through the garage door to the underground lot so there is literally nothing we can do to enforce our parking. In fact, their own maintenance people were parking in our spot so frequently that we had to move to a different parking spot because they refused to manage their maintenance people. Then they screwed that up and started charging us for two parking spots, insisting that we kept the old parking spot as well.
5. They have now had people show up at our door twice and pressure us for entry, claiming that they have sent us notice. The first time it happened, they claimed that no notice was sent because they did not have an email address on file for us (that has since been resolved). They promised it would never happen again. Of course it did. The second time, they again insisted that they had sent us notice. Since we are subject to a (apparently) $25000 fine if they have given us notice and we deny them entry, we don't feel we have any option when they insist they have given us notice. On the off chance that we didn't see the notice somehow, we can't afford $25000.
Worst apartment managers I have ever dealt with. I know that it is a convenient location, considering College Square and Algonquin College, but I promise you will have problems if you move in there.
Don't believe me? Check out what other people had to say: https://old.reddit.com/r/ottawa/comments/cedkyu/word_of_advice_avoid_minto_navaho_at_all_costs/
This report is the subjective opinion of the author and not of RentalReport.
| Recommended? | Not Recommended |
|---|---|
| Created | 2019-07-18 16:08:33 |
| Report Type | complaint |
| Lease Started | 2009 |
| Lease Ended | 2019 |
| Current Tenant? | Yes |
| Rent | $1600 / month |
| Fees | $75 / month |
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